Platinum Plumbing and Heating

24 Hour Service

With our 24 hour on call services, you can rest easily knowing that any of your heating & plumbing will be addressed promptly.

Residential and Commercial

For all aspects of residential & commercial plumbing & heating, you can count on Platinum to get the job done.

Fast Clean Job

See why we offer the cleanest most efficient setups around which help us define ourselves from the competition.

Free Coupons

Save money on our professional services. Check out the latest offers and coupons we have in store!

Service Form

Fill out our simple service form to identify your problem, and we will contact you promptly to resolve it!

Frequently Asked Questions

Why does my toilet keep refilling?
There are a number or possible causes for this problem. It could be that the flapper isn't seating properly. The flapper can accumulate a thin layer of scale or a slippery film over time which can cause the water seal to fail. Cleaning or replacing the flapper will correct this problem. Another cause can be a kinked or tangled lift chain which is easily fixed as well. If neither of these is the problem it could be a worn out flush valve. There are a number of different kinds of assemblies available at any hardware store, plumbing supply company and most discount centers and installation is fairly straightforward.

Why does my water heater run out of hot water so quickly?
There may be nothing wrong with your water heater. It may actually be that your faucets and shower heads are the culprits. Some older shower heads put out up to 5 gallons per minute. Newer shower heads only allow around 2.5 gallons of volume per minute. Switching to lower volume shower heads and faucets can sometimes solve the problem. It could also be that your water heaters' dip tube needs to be replaced.

What's causing water to leak from my water heater?
The most serious cause of water leaks from water heaters is a rusted out tank which requires you to replace the entire water heater. If your water heater is not near the end of the manufacturers' life estimate it could be a much simpler and less costly problem. The pressure relief valve, usually located at the top of the unit, could be leaking. The cause could be a defective or worn out valve or one that simply needs tightening. Your owner manual should have detailed information about repairing or replacing the valve.

How do I choose the right size water heater for my home?
The answer depends on a number of factors including the number of people in your household, number of bathtubs and/or showers, whether your home has a dishwasher, washing machine or whirlpool bathtub and whether your water heater is a natural gas or electric unit. Typically, for a family of 4, a 40 gallon gas water heater will be sufficient for your needs. If your water heater is electric you would want to consider a 50 - 60 gallon unit. Consult your plumbing contractor or water heater dealer to ensure the unit you choose will serve your needs.

What do I do when my hot water heater starts leaking?
First shut off gas to unit, locate cold water valve that supplies water to tank and shut tightly. Connect a hose to valve at bottom of heater and empty water out of tank. Then contact Matt Sasso Platinum Plumbing & Heating to install your new hot water heater ASAP.